Help Center
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How do I verify my email after registering?expand_more
After registering, check your inbox for a 6-digit code. Enter it on the verification page. The code expires in 30 minutes — if it expires, use the "Resend code" button on the verification page. Check your spam folder if you don't see the email.
How do I upgrade my plan?expand_more
Log in and go to your Dashboard. Click "Upgrade" on the plan card, or visit "Subscription" in your account menu. You can upgrade at any time — your first-mover ranking position is locked in from the date of your first upgrade.
What is the "First Mover" advantage?expand_more
When you upgrade to a paid plan, your position in search results for your city is permanently locked. Agencies that upgrade earlier appear higher than later entrants — even if a later subscriber has a better profile score. Your position is stamped once and never changes unless you cancel.
How do I sync my Google Reviews?expand_more
Available on Premium Local and above or as a paid add-on on the Claimed plan. Go to Dashboard → Integrations and click "Connect Google." You'll need your Google Place ID, which you can find via Google's Place ID finder.
How long does identity verification take?expand_more
Usually 1–2 business days. You'll receive an email when your verification is approved. Verification unlocks the "Verified Agency" badge on your profile.
What is the VRC Certified badge?expand_more
The VRC Certified badge is awarded to agencies that meet our quality standards: active paid plan, profile health score ≥ 75, 3+ approved reviews averaging 4.0 or higher, and a verified address. Apply via Dashboard → Apply for Certification. Pricing announced when this program exits beta — currently free for early applicants.
How do I cancel my subscription?expand_more
Go to Dashboard → Billing → scroll to "Cancel Subscription." Your listing remains active until the end of your current billing period. You can reactivate at any time — your first-mover position is held for 30 days before becoming available.
Can I pause my subscription instead of cancelling?expand_more
Yes. Go to Dashboard → Billing → "Need a break?" and choose Pause. Your listing stays active and your first-mover position is preserved during the pause. You can resume at any time.
How does the listing health score work?expand_more
Your health score (0–100) reflects how complete and engaging your profile is. Points are awarded for: logo (+15), header / cover image (+15), a description of at least 200 characters (+10), website URL (+10), at least one service tagged (+10), phone number (+5), general contact email (+5), city + state (+5), category set (+5), team size (+5), number of active listings (+5), and reviews — at least one approved review (+5) averaging 4.0 or higher (+5). A higher score improves your placement in search results.
How do I get traveler reviews on my profile?expand_more
Approved reviews are submitted directly by travelers via your company profile page. You can also request reviews by sharing your profile link with past clients. All reviews are manually moderated before appearing.